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Frequently Asked Questions
How much do you charge for shipping?
For standard Ground Shipping, all orders include a $5.5 flat-rate shipping charge within the contiguous 48 States. Due to the current situation of COVID, unfortunately, we do not offer expedited shipping at this stage.
For other states outside of the contiguous 48, and international shipping to the United Kingdom, Australia, and New Zealand, the shipping rates vary depends on item weight and destination. Please note that outbound shipping charges are non-refundable.
How will I know when my order has shipped? / How do I check my order status?
After you place your order you will receive an email Order Confirmation and will be sent tracking information once your order is shipped. You can also track your order shipping status by login My Account.
Can I cancel or adjust my order?
Though our team will do our best to accommodate any adjustments when possible, once payment has been completed for an order, we’re unable to guarantee any order edits or shipping address changes. Please carefully review these details at check-out when placing your order.
Once orders are fulfilled and shipped we can’t modify or cancel them, but we do offer free returns and exchanges within our 30 Days guarantee program if you aren’t happy with your purchase. Please reach out to firstname.lastname@example.org via email or Contact Us with any requests or concerns and we’ll help however we can!
How do I use a Coupon code?
Coupon codes can be applied at checkout (promotions that do not require a code will automatically apply). Codes must be entered before completing an order and cannot be applied to multiple or previous orders. Coupon codes cannot be combined and are not transferable or redeemable for cash or credit.
Do you ship to PO boxes and APO/FPO addresses?
Yes, we do.
How do I create an ebuncreation account?
If you haven’t registered yet, you can create an account here. You can use your account to view your order history, tracking information, receive exclusive promotions, rewards, new product released specials, and manage your customer information.
I forgot my account password, what do I do?
No worries, that happens often. Click on the “forgot your password” link in the login section of our website to reset your password. If you run into any issues, reach out to us at email@example.com via email or contact us page and we’d be happy to help!
How do I get updates on the new product release?
you can simply signup for our newsletter, it’s FREE. you can do this by creating an account with us here Create an account. Or sign up from the top or bottom of any pages. We’ll keep you posted about upcoming products, events, and other tips for your home.
The package has arrived damaged, what now?
If you notice that your order was damaged during transit, do not take possession of the damaged goods. Any damage should be noted on the carrier’s delivery receipt if possible.
If you notice concealed damage after delivery, then you will need to take pictures of the damage and contact our customer support team firstname.lastname@example.org. We require that damages are reported to us within 2 business days of delivery and most carriers only allow claims to be filed within 2 business days of delivery.
We will replace all damages reported within 2 business days. Replacements of damages reported after 2 business days will only be replaced if we are able to file a claim with our carrier. We will not replace any damages reported after 2 weeks of delivery.